COVID-19

COVID-19 Update

Cycle Heaven is a local, independent business of twenty-seven years standing and we wouldn’t be here if it wasn’t for the support of you - our fantastically loyal customers. We’d like to take this moment to say thanks for all your support over these years and also to tell you how we are dealing with the present crisis.

For now, cycle shops are exempted from the closure notice, so we intend to stay open at our main store, with tight restrictions in order to provide for essential needs. We will leave it up to you to decide what is 'essential', but please note that we are not open for browsing.

  • Our main store on Hospital Fields Road is open seven days a week 9am-5pm Mon-Sat and 10am-4pm Sundays.
    Please book in advance for all repairs, apart from puncture repairs.
  • Please enter by the main retail entrance, wash your hands using the facility provided and follow the 2m social distancing protocol in all you interactions with our staff.  
  • Cycle Heaven at the Angel is open Mon-Sat 9am-5pm for repairs and accessories.
  • Cycle Heaven at the Station is closed until further notice.
  • Our CAFE on Hospital Fields Road is closed until 

We’d like to assure you that we are following all the official guidelines in regard to countering Covid-19 and then some. This includes, among other measures, an enhanced cleaning regime and the installation of an extra handwashing facility directly inside the entrance to the main store for visitors to use, as well as following all the necessary procedures regarding personal hygiene and self-isolation of staff.

We do have a large and spacious shop making it easier to observe 2 metre social distancing. Should you decide to visit us, we'd like to ask that you avoid visiting in large groups.

We have always prided ourselves on our personalised face-to-face business model, but if you are concerned about coming into our shops and conducting unnecessary transactions, we are happy to carry them out remotely, as you wish. Please note that you can pay by phone and we now offer a deivery service using our own vehicles. Phone us on 01904 636578 for more information.

We think it’s important that we stay open because cycling has much to offer in these difficult times – as a resilient and safe alternative to public transport; for its direct health and fitness benefits; but most of all, because of the psychological relief it’s going to offer us when we’d otherwise be cooped up all day. Short of a full lock down, you can get out there, ride and thrive - as we’ve always said, cycling is a liberator from the ills of modernity! We’ll do our best to support you.

Sincerely and with all our best wishes
The Team at Cycle Heaven