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Complaints Procedure  

 
We take customer feedback very seriously and aim to deal with any issues of complaints as quickly as possible.

If you have any concerns with a product or service provided by Cycle Heaven please  contact the store either in person or by telephone. Our team will then look into your issue and do our very best to help.

If you would prefer to write to us, please address your correspondence to the customer service team by emailing [email protected] or by post to Cycle Heaven, 31 Hospital Fields Road, Fulford, York, YO10 4FS

To allow us to help deal with your query in a timely manner, please include;

  • Your full name, address and contact number
  • Your sales order reference, if applicable
  • Purchase date
  • Store location
  • An outline of your issue/concern

Contact us

Contact details

01904 636578
Cycle Heaven <br>31 Hospital Fields Rd <br> Fulford <br> York
YO10 4FS

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OUR STORY starts in the mid 1980s when our founder Andy, visited Copenhagen. A few days biking and strolling around the city with his native guide had a profound impact. Urban life in the UK in the 70s and 80s was synonymous with noise, pollution and decay, but this was not what he experienced there. Being free to enjoy all the excitement of a capital city, but to do so in public spaces that felt so relaxed was a revelation to him. It it was clear at the time that there was one standout factor: the people of Copenhagen were not car-dependent - they got about on foot, by bicycle and by public transport. It was self-evident that this has had a massive impact on their quality of life and that everyone in that city was the beneficiary of this. Seeing the city from the saddle of a bicycle, begged the question - "why can't everywhere be like this." He become an instant convert to the bicycle. So the road to Cycle Heaven began in Copenhagen.

So one thing that you will find at Cycle Heaven is decent city bikes. But, as a shop we are also committed to a diverse culture of cycling. The depth and breadth of our staff's cycling experience inform the kind of products and advice that we offer because we all ride lots of different bikes. At Cycle Heaven there's something for everyone: for hardcore bikies, who might only want to buy the frame and self-build, to the everyday rider who's not interested in the bike - just the colour!

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