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We offer a premium in-person home delivery service for bikes, provided by Cycle Heaven.
Our retail staff will personally deliver your bike, set it up for you, and talk you through how it works and answer any questions you may have all from the comfort of your home.
It is an extension of our in-store experience and very different from that offered by large online bike retailers.
We deliver to the postcodes Listed below,
|
York |
All YO postcodes |
|
Harrogate |
All HG postcodes |
|
Leeds |
All LS postcodes |
|
Hull |
All HU postcodes |
|
Huddersfield |
All HD postcodes |
|
Halifax |
All HX Halifax postcodes |
|
Sheffield |
All S postcodes, except S32, S33, S45 |
|
Wakefield |
All WF postcodes |
|
Darlington |
DL1, DL2, DL3, DL6, DL7, DL9, DL10 |
|
Doncaster |
DN2, DN3, DN4, DN5, DN6, DN7, DN8, DN14 |
We prefer to deliver bikes by our White glove service where possible.
However, for further afield, we have partnered up with Bike Services UK.
Bike Services UK, a specialist bike delivery service. Your bike arrives unboxed and fully assembled, and the driver can help with final setup and answer questions on delivery.
Once your order has been processed, we will share an estimated delivery window. Bike Services UK will then contact you directly to arrange a convenient delivery date and time.
We do not ship boxed bikes. Whichever service you choose, your bike will be delivered ready to ride.
Please note: your delivery preference may not be available on every bike due to size, weight or delivery address. We reserve the right to change the delivery service in exceptional circumstances and will let you know if this applies.
Cycle to work vouchers are excluded from discounted shipping rates and voucher cannot be used to pay for shipping, see Cycle to work T&C's for more info.
Simply order your items, select Click & Collect and then collect your item from us at a time that's convenient for you. Best of all the service is completely FREE!
Use our website to browse our catalogue of products with stock availability. When you find the item you want, simply add it to your basket.
Select Click & Collect as your delivery method in the check out.
For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.
We will send you an e-mail and call you, to let you know when your order is ready to collect. If you’ve ordered a bike, we will contact you once you have placed your order to arrange a collection time.
Please bring with you your confirmation e-mail and a photo proof of ID (i.e. driving licence).
We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact us and we will happily extend this time.
Yes, please contact the store in advance, and we make arrangements for this.
If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction.
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.
If you are unavailable for delivery, you may request the courier to leave your parcel in a safe place or with a neighbour at your own risk.
If you are out, the courier will leave a card and attempt one further delivery free of charge; additional attempts may incur a fee.
Unfortunately, we are currently unable to deliver to addresses outside of the UK.
In the unlikely event that you are dissatisfied with your purchase, please feel free to return your goods within 30 days of receiving your order for a full exchange or refund. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note.
Please Note; it is your responsibility to ensure that the item is returned to us safely and securely, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).
Customers are accountable for return shipping charges (excluding faulty items).
Please include a copy of the order form and instructions on what action you require in the package - be it an exchange or a refund. Our Return Address is:
Cycle Heaven Ltd
31 Hospital Fields Road
York
YO10 4FS
Returning an Item In-Store
You can return items for free by visiting any of our stores. If bought online, visit the main store (address above).
Please note, if your payment was made by credit/debit card, it may take up to 5 working days for a credit to show on your account.
Please notify us within 30 days by emailing [email protected] and we will contact you to arrange a solution.
Return the item at your own cost using a tracked service to,
Cycle Heaven
31 Hospital Fields Road
York
YO10 4FS.
Please include a copy of the order form and instructions on what action you require.
Refunds, minus postage, are processed once items are received back in as-new condition.
You may cancel your order within 14 days of delivery by contacting us at [email protected] or by post. Refunds are issued within 14 days once the order has been returned to the store.
Your rights are protected under the EU Distance Selling Directive.
Call us on 01904 636578 or email the team before ordering if you need help choosing the right delivery option.
